TDOT Immigration offers its services on a flat fee basis that is agreed upon in advance of any services being rendered, and formalized with clients through the signing of a detailed agreement before any fee is paid. Given the transparency of our fee structure, we generally do not give refunds.
If a client who retains our services changes his or her mind within 30 days of signing a retainer agreement and making payment, we may at our sole discretion agree to refund the initial fees paid subject to a deduction for our time so far spent.
We treat all of our client immigration consultation cases with the utmost seriousness and will do our best to ensure you get a visa. It should be understood that our clients are paying us for our expertise and for our work and time, and while we will always endeavor to achieve a positive result, we do not guarantee the success of any matter that we are retained for, and do not give refunds because an immigration application was unsuccessful.
Our fees are subject to any applicable government taxes, which are additional to the fees and are non-refundable. For clients resident in Canada, this includes the Harmonized Sales Tax (HST). There may also be disbursements, or costs related to a case apart from our legal fee and taxes, which are also additional and non-refundable.
Fees for initial consultations will be credited to client legal fees if we are retained within one month of the consultation. We do not refund consultation fees if we are not retained.
This refund policy may change at any time. If we change our policy, we will post the changes to our website.